Exchanges and Returns
If you are not happy, we are not happy either! We will gladly accept returned merchandise WITHIN 30 CALENDAR DAYS from the purchase date.
Please email us at Hello@SoavaStore.com to receive instructions for returning your product. Please keep in mind that all returned merchandise must be in a new condition, unworn, unused, and preferably in its original packaging.
The shipping costs to return the products will be yours unless the return is due to a fault or an error of our own.
A refund of the FULL PRODUCT COST (without the shipping cost) will be applied to the credit card you used to purchase the item within 5 business days. WE DO NOT CHARGE A RE-STOCKING FEE.
Soava items can be exchanged for a product of the same or greater value. If you exchange your product with an item with a greater value, you will be responsible for the cost difference. Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the exchange shipping costs, unless the exchange is due to a fault or an error of our own.