Exchanges and Returns

Our products are handmade:
Our items are handmade and made with natural materials.  As a result, small variations from the item pictured on our Website do occur.  Please keep in mind the uniqueness of your Soava product when evaluating an item for an exchange or for a return.

Our return policy:
If you are not happy, we are not happy either!  We will accept returned merchandise WITHIN 30 CALENDAR DAYS from the purchase date.  

Please email us at Hello@SoavaStore.com to receive instructions for returning your product.

Please keep in mind that all returned merchandise must be in a new condition, unworn, unused, and preferably in its original packaging. 

Shipping costs to return the product will be yours unless the return is due to a fault or an error of our own. 

We will send you a confirmation email once we have received your returned merchandise. Once we have received your returned merchandise, a refund of the FULL PRODUCT COST (without the shipping cost) will be applied to the credit card you used to purchase the item. WE DO NOT CHARGE A RE-STOCKING FEE.


Our exchange policy:

Soava items can be exchanged for a product of the same or greater value. If you exchange your product with an item with a greater value, you will be responsible for the cost difference. Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the exchange shipping costs, unless the exchange is due to a fault or an error of our own.

If after reading the above you still have questions about returning or exchanging your product, please contact us at Hello@SoavaStore.com. We are happy to assist you.

Thank you.