Exchanges and Returns
Our products are handmade: Soava products are handmade with natural or upcycled materials. As a result, small variations from the item pictured on our website do occur. Please keep in mind the uniqueness of your Soava product when evaluating an item for an exchange or for a return.
We accept returned merchandise WITHIN 30 CALENDAR DAYS from the purchase date.
Please email us at Hello@SoavaStore.com to receive instructions for returning your product.
The shipping costs to return the products will be yours unless the return is due to a fault or an error of our own.
A refund of the FULL PRODUCT COST (without the shipping cost) will be applied to the credit card you used to purchase the item within 5 business days.
WE DO NOT CHARGE A RE-STOCKING FEE.
Our exchange policy:
Soava items can be exchanged for a product of the same or greater value. If you exchange your product with an item with a greater value, you will be responsible for the cost difference. Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the exchange shipping costs, unless the exchange is due to a fault or an error of our own.
Soava items can be exchanged for a product of the same or greater value. If you exchange your product with an item with a greater value, you will be responsible for the cost difference. Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the exchange shipping costs, unless the exchange is due to a fault or an error of our own.