Exchanges and Returns

Our products are handmade:  Soava products are handmade with natural or upcycled materials.  As a result, small variations from the item pictured on our website do occur.  Please keep in mind the uniqueness of your Soava product when evaluating an item for an exchange or for a return.

Our return policy: 

If you are not happy, we are not happy either!  We will gladly accept returned merchandise WITHIN 30 CALENDAR DAYS from the purchase date.  
Please email us at Hello@SoavaStore.com to receive instructions for returning your product. Please keep in mind that all returned merchandise must be in a new condition, unworn, unused, and preferably in its original packaging. 

The shipping costs to return the products will be yours unless the return is due to a fault or an error of our own. 

A refund of the FULL PRODUCT COST (without the shipping cost) will be applied to the credit card you used to purchase the item within 5 business days.  WE DO NOT CHARGE A RE-STOCKING FEE.

Our exchange policy:
Soava items can be exchanged for a product of the same or greater value. If you exchange your product with an item with a greater value, you will be responsible for the cost difference. Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the exchange shipping costs, unless the exchange is due to a fault or an error of our own.

Email us at Hello@SoavaStore.com for questions about returns. We are happy to assist you.