WE ARE TAKING A BREAK AND WE'LL BE BACK WITH EXCITING NEW STYLES IN SEPTEMBER 2024!
Our Promise To You
enjoy small batch, socially conscious & environmentally-friendly goods.
derive warmth in the beauty & character of products handmade from natural & sustainable fibers.
feel good about supporting the work and livelihood of women in Madagascar and other African countries.
take small steps towards a more natural and sustainable lifestyle.
contribute to conservation efforts in some of the world's most endangered natural environments.
Please note: This website's content is protected by Copyrights Laws.
Soava is a Registered Trademark.
What Soava Stands For
handmade goods
Soava products are handcrafted one at a time by skilled artisans. Each item is unique and takes days or even weeks to make. Through these products, you contribute to keeping traditional "know how", which many are handed down from generation to generation, alive.
natural & eco-friendly
Soava products are made of sustainable and natural fibers. The raffia fiber is wild harvested in a way that keeps the raffia palm tree alive. A few items are made of upcycled materials to reduce and transform waste into useful everyday goods.
trade-not-aid model
we select products that help provide an income to vulnerable women and families in a dignifying and sustainable way. Your Soava purchase supports jobs in vulnerable communities of Madagascar and other African countries. Economic empowerment helps conservation efforts further.
Contribute to Conservation Efforts:
We donate a portion of our proceeds to conservation and reforestation efforts on the island of Madagascar, the land of lemurs.
What our customers say:
⭐⭐⭐⭐ ⭐ Beautiful Clutch Bag! Sonia P. from Colorado
"...The bag is absolutely perfect and exactly as I imagined. It's beautifully made and of lovely quality. I purchased it to take on a vacation to Cancun later in the year and I can't wait to use it."
⭐⭐⭐⭐⭐ Lovely Products! Lovely People! Carly C., from Florida.
"Excellent. Thank you for answering my questions, positivity, and giving people the option to buy fair trade online."
⭐⭐⭐⭐⭐: Beautiful! Oscar L. from Texas.
"Thank you very much for the bag. It is a present to my sister. It's beautiful and besides I love that I have supported a woman artisan. I wish the best to you all. Love and blessings, Oscar."
FAQ
How much do you charge for shipping?
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How much do you charge for shipping?
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All Soava orders for delivery in the USA will ship free of charge.
International shipping has a US$14.99 fee for most products. Bulky products (such as the baskets) will have a different postage price. Please contact us for shipping prices of bulky products or for any other questions at Hello@SoavaStore.com or at (985) 326-9103.
Do you ship internationally?
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Do you ship internationally?
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Yes! We ship to most countries in the world. International shipping has a US$14.99 shipping fee for most products. Bulky products (such as the baskets) will have a different postage price. Please contact us for shipping prices of bulky products or for any other questions at Hello@SoavaStore.comor at (985) 326-9103.
Also, please note that you will be responsible for covering any import duties & taxes levied by your country's customs.
What is your return and exchange policy?
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What is your return and exchange policy?
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Soava products are handmade: All our products are handmade with natural or upcycled materials. As a result, small variations from the item pictured on our website do occur and add character to our products. Please keep in mind the uniqueness of your Soava product when evaluating an item for an exchange or for a return.
Our return policy: We want you to be 100% happy with your purchase on our website. Therefore, we will accept returned merchandise WITHIN 30 CALENDAR DAYS from the delivery date. Please email us at Hello@SoavaStore.com to receive instructions for returning your product.
PLEASE NOTE: The shipping costs to return the products will be yours unless the return is due to a fault or an error of our own. A refund of the full product price will be applied to the credit card you used to purchase the item within 5 business days. The good news is that we do not charge a restocking fee!
Our exchange policy:
Soava items can be exchanged for a product of the same, lower, or greater dollar value.
If you exchange your product with an item with a greater value, you will be responsible for the cost difference.
If you exchange with an item with a lesser value, we will reimburse you for the cost difference.
Please email us at Hello@SoavaStore.com to make arrangement for your exchange. You will be responsible for the return shipping costs, and we will cover the shipping cost of getting the new item to you.
The Soava item I want is out of stock, can I be placed on a waiting list?
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The Soava item I want is out of stock, can I be placed on a waiting list?
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We're sorry the Soava item you want is "out of stock". Please send us a quick email at Hello@SoavaStore.com to be placed on a waiting list. You may also subscribe to our Newsletter to be alerted when your favorite item returns.
I live in New Orleans. Do you do local delivery?
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I live in New Orleans. Do you do local delivery?
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We're so glad to know you are one of our wonderful neighbors! Yes! We do local delivery.
You can also shop a selection of our products at our retail space inside Zele at 2841 Magazine Street between Washington Avenue and Sixth Street in New Orleans.
Opening hours are:
Wed - Sat, 10am - 5pm
Sunday, noon - 5pm
Monday, 11am - 5pm
(closed on Tuesdays)
Are your products fair-trade?
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Are your products fair-trade?
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The majority of the products we sell are certified fair-trade. This means that the products and suppliers have undergone a rigorous vetting process with an independent national or international agency. The certification confirms that the products adhere to the 13 principles of fair trade.
For products that are not fair trade certified, we still do abide to the fair trade principles and ensure that every partner on our supply chain is treated with equity and ethically.
Shop online or visit our retail space
2841 Magazine Street
New Orleans, LA 70115
(Inside Zele)
Monday through Saturday: 11am - 5pm
Sunday: noon - 5pm
Tel: (985) 326-9103
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Quick links
Our Retail Space
2841 Magazine Street
New Orleans, LA 70115, USA
(Inside Zele)
Days: Monday to Saturday:
Hours: 11AM - 5PM
Sunday: Noon until 5PM
Hello@SoavaStore.com
Phone: (985) 326-9103
Woman-Owned Small Business
About Us
Soava makes it easier for you to find carefully curated handmade, socially conscious, and environmentally-friendly lifestyle goods that support conservation and economic empowerment in Madagascar and other African countries. US based. Global shipping. Since 2015.