Our Promise To You

enjoy small batch, socially conscious & environmentally-friendly goods. 

derive warmth in the beauty & character of products handmade from natural & sustainable fibers.

feel good about supporting the work and livelihood of women in Madagascar and other African countries. 

take small steps towards a more natural and sustainable lifestyle.

contribute to conservation efforts in some of the world's most endangered natural environments.

Please note: This website's content is protected by Copyrights Laws.

Soava is a Registered Trademark.

FAQ

How much do you charge for shipping?

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All Soava orders for delivery in the USA will ship free of charge.

International shipping has a US$14.99 fee for most products. Bulky products (such as the baskets) will have a different postage price. Please contact us for shipping prices of bulky products or for any other questions at Hello@SoavaStore.com or at (985) 326-010.

Do you ship internationally?

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Yes! We ship to most countries in the world. International shipping has a US$14.99 shipping fee for most products. Bulky products (such as the baskets) will have a different postage price. Please contact us for shipping prices of bulky products or for any other questions atHello@SoavaStore.comor at (985) 326-010.

Also, please note that you will be responsible for covering any import duties & taxes levied by your country's customs.

What is your return policy?

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Soava products are handmade:  All our products are handmade with natural or upcycled materials.  As a result, small variations from the item pictured on our website do occur and add character to our products. Please keep in mind the uniqueness of your Soava product when evaluating an item for an exchange or for a return.

Our return policy:  We want you to be happy with your purchase on our Soava website. Therefore, we will accept returned merchandise WITHIN 15 CALENDAR DAYS from the delivery date.  Please email us at Hello@SoavaStore.com to receive instructions for returning your product.   

PLEASE NOTE: The shipping costs to return the products will be yours unless the return is due to a fault or an error of our own. A refund of the full product price will be applied to the credit card you used to purchase the item within 5 business days. We do not charge a restocking fee.

The Soava item I want is out of stock, can I be placed on a waiting list?

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We're sorry the Soava item you want is "out of stock". Please send us a quick email at Hello@SoavaStore.com to be placed on a waiting list. You may also subscribe to our Newsletter to be alerted when your favorite item returns.

I live in New Orleans. Do you do local delivery?

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We're so glad to know you are one of our wonderful neighbors! Yes! We do local delivery.

You can also shop a selection of our products at our retail space inside Zele at 2841 Magazine Street between Washington Avenue and Sixth Street in New Orleans.

Opening hours are:

Wed - Sat, 10am - 5pm
Sunday, noon - 5pm

Monday, 11am - 5pm

(closed on Tuesdays)

Are your products fair-trade?

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The majority of the products we sell are certified fair-trade. This means that the products and suppliers have undergone a rigorous vetting process with an independent national or international agency. The certification confirms that the products adhere to the 13 principles of fair trade.

For products that are not fair trade certified, we still do abide to the fair trade principles and ensure that every partner on our supply chain is treated with equity and ethically.

Shop online or visit our retail space

2841 Magazine Street
New Orleans, LA 70115

(Inside Zele)

Wed - Sat, 10am - 5pm
Sunday, noon - 5pm

Monday, 11am - 5pm

(closed on Tuesdays)

Directions